Challenge
The network of Linde dealers in Spain and Italy provide after-sales technical assistance services after the sale or rental of the different models of Linde forklifts they sell.
To carry out this after-sales service, each dealership has a team of several dozen field technicians, who are responsible for carrying out visits and technical service actions at the customer’s home and in the dealership’s own workshops.
Among the technical assistance services performed in the field were a series of maintenance and safety procedures, which at the time were filled out on printed templates carried by the technicians in their vans.
Taking into account that these technicians work most of the time at the client’s home, the compilation of all these reports and reports made by the corresponding managers was a significant delay.
Solution
In order to cover all the field operations of the technicians of the different dealerships, the Fieldeas tool is implemented, with its module of
FIELDEAS Forms
as one of the main actors in the process. Fieldeas works in an integrated way with Microsoft Navision, the system at the origin of all Linde dealers in Spain.
Solution implemented
between Spain and Italy
dealers
Users
in the field
Inspections performed
in FIELDEAS Forms
Result
Through the implementation of FIELDEAS, and specifically its FIELDEAS Forms tool, these Linde dealers have managed to have digitized in real time, all the inspections carried out in the field, within the after-sales processes.
In addition, each dealer has the autonomy and facility to develop and design their own inspection processes or checks to be performed in the field, and assign them to different customers, machines, or specific actions.